If You Have Any Complaints, Please Call…

by Eric Pudalov, Community Events Coordinator

I thought it important that I should follow up on my previous entry, in which I discussed some of the Google results for GCSS. One in particular which alerted me appeared on Complaints Board, which, as the title suggests, is a site designed for the public to post complaints about certain organizations they feel have treated them unethically.

One person on that site complained specifically about us, saying that we had poor management and treated her rudely when she came in to ask about services.

She also criticized “one of [our] centers in Marrietta [sic]” for having a poor manager and treating the employees unfairly. Personally, I don’t feel this is really the other person’s business, unless it were the people receiving services that were being treated unfairly. And once again, it’s possible that on that particular day, things just happened to be chaotic and she picked a bad day to visit.

The user also complained that “My sister tried calling on many ocassions [sic] trying to get her daughter signed up and each time they speak to her rude and never get back in touch with her.” Ever since I have worked here, I have never found the support coordinators to be rude when speaking on the phone to potential clients, or anyone else for that matter.

I may be biased, but I have found that if you are cooperative here, then others will respond in kind. Yes, the organization has its inconsistencies at times, but you’ll find that anywhere.

Perhaps we should have some kind of link on our own website for people to submit complaints, so they don’t randomly post them on these “unethical business” sites?

To see the full complaint and my reply, which I believe was professional, visit Complaints Board: Georgia Community Support and Solutions.

Advertisements

About gcsscommunity

My name is Eric Pudalov, and I work as Community Events Coordinator with Georgia Community Support and Solutions, whose mission is to provide creative, life-enriching solutions to people with developmental disabilities and their families. I became interested in this field, however, due to having a disability myself; namely, I had brain surgery in 1996 at age 14, to remove a benign tumor. Following this, I had many difficulties with short-term memory, loss of strength, confusion, and emotional control. Fortunately, at present, I've recovered much of what I'd lost. Despite some setbacks, I graduated high school with honors, and received an academic scholarship to Adelphi Univ., where I earned a BA in Communications. Since then, I've held a number of different jobs and internships, among them a TA position at Sylvan Learning Center, and work as a "Service Leader" with Hands on Atlanta. Since living in GA, I've also been involved with two programs (including GCSS) that serve people with disabilities. My experience has included sharing apartments with adults with autism and other disorders. Though my so-called "limitations" may differ from those of others in the program, these experiences have helped me to realize that people, overall, are capable of much more than we may at first perceive. Search Engine Submission - AddMe
This entry was posted in Business, Criticisms, Networking, Nonprofit, Professionalism. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s