by Eric Pudalov, Community Events Coordinator
I thought it important that I should follow up on my previous entry, in which I discussed some of the Google results for GCSS. One in particular which alerted me appeared on Complaints Board, which, as the title suggests, is a site designed for the public to post complaints about certain organizations they feel have treated them unethically.
One person on that site complained specifically about us, saying that we had poor management and treated her rudely when she came in to ask about services.
She also criticized “one of [our] centers in Marrietta [sic]” for having a poor manager and treating the employees unfairly. Personally, I don’t feel this is really the other person’s business, unless it were the people receiving services that were being treated unfairly. And once again, it’s possible that on that particular day, things just happened to be chaotic and she picked a bad day to visit.
The user also complained that “My sister tried calling on many ocassions [sic] trying to get her daughter signed up and each time they speak to her rude and never get back in touch with her.” Ever since I have worked here, I have never found the support coordinators to be rude when speaking on the phone to potential clients, or anyone else for that matter.
I may be biased, but I have found that if you are cooperative here, then others will respond in kind. Yes, the organization has its inconsistencies at times, but you’ll find that anywhere.
Perhaps we should have some kind of link on our own website for people to submit complaints, so they don’t randomly post them on these “unethical business” sites?
To see the full complaint and my reply, which I believe was professional, visit Complaints Board: Georgia Community Support and Solutions.